How can we help?
Answers about training, food, health, sharing and your data. They work offline too.
Asked most
- I didn't get a sign-in codeWhere it goes, how long it lasts, and what to do when it doesn't come.
- Logging a workout with no signalThe logger works offline and syncs by itself when you're back online.
- Lost a phone, or signed in somewhere you don't recogniseSign out everywhere else, and remove passkeys you can't reach.
- What someone you share with can seeRead-only views of the areas you choose, and a log of every look.
- Adding a lab report from a PDFUpload it, check what was read, publish, and the PDF is deleted.
- Downloading everythingOne zip with everything you've recorded, in files a spreadsheet can open.
Getting started
Joining, putting it on your phone, and the basics.
- How do I join?It's invite-only for now: someone who uses it invites you, or gives you a link to join.
- Using only some of FysikTurn off the parts another app already does for you, and turn them back on any time.
- Putting it on your phone's Home ScreenAdd it from the browser, and it opens full screen like any other app.
- Units, timezone and when your week startsKilograms or pounds, your timezone for days and reminders, and the first day of your week.
Signing in and security
Codes, passkeys, and what to do about a lost phone.
- I didn't get a sign-in codeWhere it goes, how long it lasts, and what to do when it doesn't come.
- Signing in with a passkeyFace ID, Touch ID or your device PIN instead of an emailed code.
- Lost a phone, or signed in somewhere you don't recogniseSign out everywhere else, and remove passkeys you can't reach.
- Signing out of a shared phone or computerWhat signing out removes from the device, and why it might ask first.
- How long do I stay signed in?30 days from the last time you used that device.
Training
Logging workouts, your gym's machines, records and plans.
- Logging a workout with no signalThe logger works offline and syncs by itself when you're back online.
- Starting and finishing a workoutFrom your plan, a recent workout, or nothing at all.
- Why it asks about your gym's machinesWeights are compared on the same machine, so set your gym up once.
- Gym pagesOne link to a gym's machines and the plans made for it, so anyone who trains there starts set up.
- How records workA record beats your best on the same exercise and the same machine.
- Fixing a past workoutOpen it from History and edit it in the logger.
- Bringing your history from Strong or HevyImport a CSV export, check how exercises were matched, and keep your records.
- Plans, drafts and suggestionsWrite a plan, have one drafted, and get suggestions as you train.
- Sharing a plan by linkA link anyone can open to see one of your plans and save their own copy, fitted to their gym.
Food, body and recovery
Logging food, targets, weight, progress photos and Whoop.
- Logging foodFind it, scan its barcode, snap a photo, or just add the numbers.
- Estimating a meal from a photoAI suggests each food and how much; you check it before it's logged.
- Daily targets and meal plansCalories and macros to aim for, and a plan for what to eat.
- Weight and measurementsLog them often; watch the trend rather than any one day.
- Progress photosEncrypted, seen only by you unless you share them, never sent to AI.
- Connecting WhoopRecovery and sleep from Whoop, synced every hour.
Health and bloodwork
Medications and supplements, reminders, and lab reports.
- Keeping a health logA private record of supplements, medications, doses and how you feel.
- Reminders for planned dosesA nudge when a planned dose isn't logged, worded so a lock screen gives nothing away.
- Adding a lab report from a PDFUpload it, check what was read, publish, and the PDF is deleted.
- Planning retestsRemember the tests you or your doctor planned, with a calendar entry that names none of them.
People and coaching
Sharing with friends, and working with a coach.
- Inviting a friend, a coach or someone you coachSend an invitation by email, and choose what they'll see before they join.
- What someone you share with can seeRead-only views of the areas you choose, and a log of every look.
- Changing or stopping what you shareTurn areas off for one person, or end the connection altogether.
- Working with a coachWhat a coach can send you, and why nothing changes until you accept it.
- A coach's join linkOne link for new clients instead of an invitation each: they connect, and choose what you see.
Privacy and your data
What stays private, the AI assistant, exporting and deleting.
- What's private, and who can see itNobody sees anything of yours unless you share it, and the most sensitive parts are encrypted.
- Privacy modeBlur health cards, sensitive numbers and photos until you reveal them.
- The AI assistant, and what it seesOptional, off until you turn it on, and it never changes anything.
- Downloading everythingOne zip with everything you've recorded, in files a spreadsheet can open.
- Deleting your accountEverything goes at once, and from backups within 30 days.
Notifications
Email and push: what's sent, and what it says.
Still stuck?
Write to us at hello@fysik.io. Leave out health details: we won't need them to help.